We are pleased to announce the extension of support services for ITS Active IT clients. Go Live UK, the trusted technology support partner for AVC ONE, an IT service provider, cyber security, and digital solutions expert, is now managing the extended help desk support for ITS Active IT customers.
Help Desk and Support Services
Our help desk providing reliable support through multiple channels:
Working Hours
Our standard business hours are 7:00 AM to 4:00 PM, with an extended support line available until 6:00 PM at 07971 503549.
Ticketing System:
- Submit Support Requests: Easily submit support requests online.
- Track Ticket Status: Monitor the progress of your support tickets.
- View Ticket History: Access the history of previous support tickets.
Live Support:
- Chat Support: Chat with a support representative for real-time assistance.
- Contact Information: Phone numbers and email support details.
Remote Assistance:
- Remote Desktop Support: Options for remote assistance to resolve issues.
- Remote Access Instructions: Guidance on granting remote access to our support team.
Help Desk Includes:
- Computer Network Support: Comprehensive assistance with network setup and troubleshooting.
- User IT Support: Dedicated support for user-related IT issues.
- Hardware and Software Procurement: Access to hardware and software at discounted prices.
- Antivirus Solutions: Implementation and management of antivirus software.
Software and Hardware Support:
- Installation Guides: Instructions for installing software and hardware.
- Update Instructions: Guidance on updating your systems.
- Troubleshooting Tips: Tips for resolving common issues.
Additional Benefits for ITS Active IT Clients from Go Live UK:
- Cyber Security Services
- Cyber Security Certification
- Cyber Security Insurance
- Strategic IT Support
- Strategic Proactive Maintenance
- Training and Consultancy
- Cyber Security and GDPR Training and Certification
- Web Development and Maintenance
- ERP/CRM Integration
- Cloud Services
- Mobile App Development
- 24/7 Technical Support for Critical Issues
- Software Development
We are committed to providing exceptional support and services to ensure the success and security of our clients. Contact us today to learn more about how we can assist you.